Encore delivered the University of Sydney’s first ever hybrid celebration for the class of 2020’s 18,000 graduands/graduates. It celebrated the achievements of every student graduating that year and was delivered to an impressive 6,000 online guests from 90 countries around the world. Celebration MC: Mathematics extraordinaire and YouTube sensation, Eddie Woo.   The Problem   ...

COVID restrictions left Australasian Hotel Industry Conference and Exhibition (AHICE) and Design Inn with two options, delay or continue in a unique hybrid event format. They chose the second option and engaged Encore to help, utilising their latest technologies to deliver a professional engaging event from Hyatt Regency Sydney. Encore designed and produced an event ...

Before we delve into what Extended Reality can do and it’s impact for events, we firstly need to explain “What is Extended Reality”? Extended Reality is the umbrella term for an environment that blends the physical and virtual world together combining Augmented Reality, Mixed Reality and Virtual Reality. Extended reality has many applications for enhanced ...

Encore delivered an innovative, virtual solution to enable the GO Foundation’s Big Catch Up to continue despite COVID restrictions. The stakes were high. This was the first time Encore had delivered the event and also the first time the GO Foundation had delivered the fundraising event virtually. The pitch was won due to Encore’s live ...

The Encore team devised an innovative solution for the Department of Defence to move their annual event the D + I Conference to a hybrid event at the National Convention Centre Canberra. The event was attended in-person by Defence senior leadership, including the Chief of the Defence Force and Secretary of Defence, plus 1,000 online ...

As we look forward to 2021, it’s time to start planning for sales kick-offs. In a period where we’ve seen events delayed or cancelled, sales kick-offs are one event type that can’t be delayed and will be essential to driving business success as we recover from the pandemic-driven recession. Current restrictions require that we forward ...

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Simple ways to protect your business and customer personal information from going into the wrong hands We’re now all used to being asked to check-in when we enter a venue, restaurant or club. Mostly the processes have upgraded from a clipboard, contact sheet and pen to scanning a QR code and entering our details via our mobile phone. However the electronic systems vary greatly and security is a grave concern when venues are using a system that might not have been effectively vetted and investigated in terms of data handling and security. The potential for event organisers and venues or their check-in technology providers to mismanage, mishandle or lose data in breaches or leaks has the potential to put the people attending at risk. Individuals’ personal contact information is extremely sensitive, and it is important for strict measures to be put in place to ensure that data is handled in accordance with the data protection regulations. Realistically, the obligation will be on event organisers and venues to make sure the information doesn’t leak, or get misused. Using a cheap or free supplier for these services may increase the risk as these service suppliers may not have the systems, procedure or data handling processes to mean they are 100% protected. Philip Gardner, CIO for Encore commented, “There are several actions event organisers and venues can take to mitigate risk when undertaking event check-in and facilitating contact tracing, and they do not need to be overly expensive or time-consuming. At the very least you should know where the data is being stored and how it is being secured.” “It is vital that event organisers and venues have a proper data protection officer/administrator in place to ensure they are responsible not only for the collection and storage of data, but also after a pre-determined (mandated in each State) number of days secure deletion of all personal information.” Encore’s Contactless Check-In system is fully ISO data security compliant and Encore can manage the controls on a event organiser’s or venue’s behalf. It has the following accreditations: ISO 27001 SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Formerly SAS 70 Type II) PCI Level 1 FISMA Moderate Sarbanes-Oxley (SOX) It is hosted and managed within Amazon’s secure data centres. They continually manage risk and undergo recurring assessments to ensure compliance with industry standards. Find out more about Contactless Check-In ... Read More

Ben Erwin, President and CEO of PSAV/Encore, provides his perspective on the current state of the events industry due to COVID-19, the impact to our company, the strategic adjustments we have taken, and his vision for the future as our new CEO. ... Read More