The 2024 Helloworld Travel OMC Conference wrapped up in true Aussie style in Sydney, with over 550 attendees soaking in the vibrant atmosphere. Hosted at the Hyatt Regency during the days and the Overseas Passenger Terminal for a dazzling gala dinner, this event was a testament to the thriving travel industry Down Under.

Encore was engaged to transform the venues into an engaging experience for attendees through tailored creative design, audio-visual and lighting solutions.

Held by day at the Hyatt Regency, the conference was not short on exciting nighttime activity with a Welcome event on the harbour aboard Starship Sydney that kicked off the conference with style as delegates enjoyed not only breathtaking harbour views but an amazing fireworks display!

The theme, “A World of Opportunity,” echoed throughout the event, with speakers like Qantas CEO Vanessa Hudson, swimming legend Grant Hackett, and motivational guru Ben Crowe inspiring optimism for the future.

Throughout the conference, owner-managers shared insights on the importance of passion, customer care, and industry relationships, proving that despite evolving trends and technology, the heart of travel remains unchanged.

Networking lounges buzzed with excitement as suppliers showcased their offerings, with Viva Holidays celebrating their 50th anniversary in style. Glittering attire was a must for their spirited “Sale of the (Half) Century” game, adding a touch of glamour to the affair.

The grand finale came with the Gala Dinner, sponsored by Qantas, where the Overseas Passenger Terminal was transformed by Encore into an exclusive haven.

As guests arrived at the Overseas Passenger Terminal they were greeted with a red carpet experience and a striking neon archway leading into the exclusive networking area. Uplighting on the luxe curtain draped partition created a warm mood-lit ambience while custom GOBOs projected Qantas and Helloworld Travel branding.

The Qantas Australian Girls Choir kicked off the evening, with a stirring rendition of ‘I Still Call Australia Home’, setting the stage for a night of celebration and surprises.

On the stage itself, sat a large LED wall visually separated into three panels by two columns of shimmering sequin tiles creating a stunning artistic effect. The room and stage lighting was further enhanced by LED tubes being suspended from the ceiling – a stunning effect and perfect complement to the Gala’s ‘light up the night’ theme.

As the night unfolded, attendees learned that Vancouver would host OMC 2025, igniting anticipation for another year of networking and exploration.

After the meal the dance floor beckoned as delegates enjoyed live music from Big City Beat and danced the night away.

As the conference drew to a close, attendees departed with a renewed sense of inspiration and camaraderie, ready to seize the countless opportunities that lie ahead in the ever-evolving world of travel.

Sarah Gerrand, GM Partnerships and Events, at Helloworld Travel was delighted with the event commenting,

“Encore exceeded all expectations with the execution of the 2024 Helloworld OMC Conference in Sydney. From the seamless delivery of our conference at the Hyatt Regency Sydney to the stunning Gala Dinner at the Overseas Passenger Terminal, every detail was meticulously crafted. Their creative design, audio-visual expertise, and lighting solutions were amazing, perfectly reflecting the conference theme, ‘A World of Opportunity.’ Encore’s dedication ensured a memorable experience, leaving attendees inspired and charged for the future.”

This year’s Canberra Convention Bureau Top Secret Gala Dinner, hosted at the National Convention Centre (NCCC), truly lived up to its name, leaving interstate delegates dazzled with the creative event design crafted by Encore. As the in-house event production partner for the NCCC, Encore was tasked with creating an unforgettable experience for the annual Platinum Members Dinner, a pivotal highlight of the 3-day city-wide event showcase.

The Brief

Top Secret is an annual familiarisation tour where the Canberra Convention Bureau invites national and corporate CEOs and Event Managers to experience all that Canberra offers in the event world. Given the event’s high profile, Encore’s role was critical in showcasing why the NCCC is one of the country’s leading destinations for corporate events. The challenge was to design a solution that not only highlighted the venue’s technical capabilities but also demonstrated flexibility and scalability to cater to a variety of creative event types, designs, and sizes. Encore’s brief was clear: create a stunning, memorable event that leaves attendees inspired.

The Solution

Encore’s production team, led by Technical Director Hamish McConchie, designed a truly captivating experience, utilizing a combination of advanced technology and creative event design. The focus was on reimagining a familiar space to make it feel both exciting and intimate. With a background in theatrical design, McConchie built layers into the production design to deliver unique experiences throughout each phase of the evening. The creative use of lighting, sound, and video technology was instrumental in achieving this goal.

The evening began with a full venue tour, during which Encore created various event setups to demonstrate how each room could be used as an event space. After the tour, guests were ushered into the Exhibition Hall for the main event. Known for hosting large-scale events with thousands of attendees, the Encore team reimagined the space by dividing it into three sections, each representing a different stage of the evening.

The first section was the Welcome area, where guests enjoyed drinks and canapés amid an ambient light setting, while neon purple Titan Tubes were installed vertically along the floor to create a striking visual continuity tied in to the digital signage around the building. The remaining sections of the hall were masked off with creative lighting, creating an air of mystery and anticipation for what was to come.

Encore’s innovative use of a “curtain of light” – crafted using powerful Diamondback’s and Rivale moving heads – added to the sense of intrigue. This bright and colorful setup, combined with haze effects, set the tone for an immersive experience. As the evening progressed, guests were invited onto an elevated platform for the main dining event, which featured a stunning technical showcase with kinetic truss, high output lighting, and LED screens in unique configurations. The intricate lighting design, synchronized with a dramatic soundtrack, provided a visual feast for attendees.

The second section, the main dining area, was a stunning technical showcase. Encore utilized kinetic trusses to create a dynamic lighting and video experience. The trusses were programmed to move and shift, creating different looks and adding a sense of drama to the event. This innovative approach provided an ever-changing visual backdrop, with wireless lights and LED pillars enhancing the stage area. LED screens floated above, displaying beautiful custom graphics. The intricate lighting design was synchronized with a dramatic soundtrack, providing a truly captivating experience for attendees.

Following the main dinner and speeches, guests were treated to a final surprise. The trusses above the dining area moved to reveal a larger section of the Exhibition Hall, showcasing the venue’s grand scale. This final section, designed to mimic a typical corporate event, featured a jazz band on stage, Scenic Panels, and up-lighting, creating a more relaxed ambiance for dessert and drinks. The gradual opening of the space was a powerful demonstration of the Exhibition Hall’s flexibility and Encore’s technical creativity.

The Result

The result of Encore’s creative event design was a dazzling evening filled with surprise and delight. Through innovative design and technical prowess, Encore transformed the NCCC into a vibrant, immersive experience, leaving attendees dazzled and inspired for their future events.

By segmenting the vast Exhibition Hall into three distinct sections, Encore successfully transformed the space into a series of intimate experiences, each with its own unique ambiance. The combination of advanced technology, imaginative lighting, and creative staging left delegates inspired and eager to recreate similar experiences for their own events.

The impact of Encore’s event design was felt throughout the evening, with attendees remarking on the importance of technical production in creating lasting memories. One delegate commented that the event was a testament to how technology and creativity could come together to create truly unforgettable moments.

Encore’s success in delivering the Top Secret Gala Dinner this year demonstrates its commitment to pushing the boundaries of event design. The company’s ability to ignite excitement and inspire event planners to think creatively about what’s possible underscores why Encore is a leader in the industry. By embracing innovative technology and combining it with artistic flair, Encore continues to set the standard for event design and production.


Comment from the client

"Encore transformed our Top Secret Gala Dinner into an unforgettable experience. Their creativity and expertise were evident from the moment guests walked into the National Convention Centre Canberra. The immersive lighting, stunning sound, and dynamic staging turned the venue into a captivating space that left our guests in awe. Encore's ability to create a sense of intimacy in a large setting was impressive. They reimagined the Exhibition Hall, turning it into a series of distinct experiences. The seamless transitions between different phases of the event kept our guests engaged, while their impeccable attention to detail ensured every aspect was perfectly executed. Working with Encore was a pleasure. They listened to our ideas, offered innovative solutions, and delivered a spectacular event that exceeded our expectations. Their technical showcase not only left a lasting impression on our guests but also created a powerful buzz that has positively impacted our brand and future sales opportunities. Thank you, Encore, for making the 2024 Top Secret Gala Dinner a massive success. We look forward to collaborating again!"
Liz Bendeich
Director of Sales, Marketing & Events, National Convention Centre Canberra

The Brief

Encore was engaged by, Mumbai based, BOI Media and Entertainment working with ICICI Prudential Life, to create a prestigious gala dinner for the ICICI Prudential Life 20th Starclub Incentive Conference. A five-day event celebrating the company’s top performers.

ICICI Prudential Life were offering a once in a lifetime opportunity to nearly 800 participants to be flown from India to Melbourne for the occasion.

The scale and prestige of this annual event is legendary and incentivises employees to strive for an invitation to the next trip. This trip however had been delayed since 2019 and would be the first since Covid and be among the first major events for the Encore team post-Covid.

One more important detail, Encore was now operating in a new world with higher wages and high inflation; so, the solution needed to be carefully thought through to deliver on the original concept without adding financial pressure.


The Solution

With India being a cricket-loving nation, BOI requested the theme for the Gala Dinner to be ‘Master Blasters’.

Through the use of kinetic lights, a 22m wide curved screen, table projections and extensive room lighting, the Grand Palladium room at Crown Melbourne gradually transformed and transported the audience to the grounds of the MCG.

Entertainers and chefs were specially flown in from India to add to the atmosphere and authenticity of the evening.

The Encore team found clever alternative solutions to reduce costs without reducing the impact. The team also leveraged their strong relationships with suppliers to deliver the project on budget but with no compromise on quality.


The Result

As soon as guests walked the red carpet into the Grand Palladium their jaws dropped.

The impact of the Gala Dinner was as dramatic and memorable as it was symbolic. It encompassed a cultural vibe for the Indian delegation and recognition of what Melbourne stands for as an international conference city.

Encore overcame monumental challenges to deliver an event that exceeded the high client expectations and was highly successfully for all stakeholders.

A magnificent result was delivered by Encore for BOI and ICICI Prudential Life; the team were back to black and gig fit!


Encore Event Technologies APAC orchestrated an unparalleled experience for 10,000 Chinese visitors during the 2023 Amway China Leadership Seminar in New Zealand. 

This article highlights how Encore’s innovative approach to event creative, technology and production set a new industry benchmark, delivering an unforgettable journey that combined technological wizardry with cultural immersion.

The challenge

Over two months, 10,000 delegates were flown in 12 waves to New Zealand for the seminar, showcasing Amway’s commitment to recognising top performers. The program featured a series of events and excursions across Auckland and Queenstown, rewarding excellence and fostering brand allegiance among attendees.

Creative inspiration

The superscale events which took up more than 6,000 work hours included 155sqm LED screens, fifteen 20k projectors, 80 table projectors, eight curved screen projectors, four floor projectors, six semi-trailers hauling equipment and even an ice rink.

The concluding gala events held at the Viaduct Events Centre in Auckland and then the second streams at the Queenstown Ice Arena for the event highlight of the trip, treated guests to a spectacular night full of creative, technological wizardry and heart pumping entertainment.

Technological innovation

Encore’s technical expertise was showcased through the utilisation of cutting-edge equipment, including the L-Acoustics L2D Loudspeakers, setting a new standard in audio delivery. The event boasted superscale setups, including LED screens, projectors, and specialised effects, creating an immersive environment that captivated guests.

Production excellence

Managing the logistics of such a large-scale event was a significant undertaking for Encore, requiring meticulous planning and coordination. The production team dedicated over 6,000 work hours to ensure seamless execution, from rigging to immersive screen content creation.

Economic impact

Beyond its experiential success, the seminar had a substantial economic impact, generating an estimated NZ $40 million for the local economy. Encore’s collaboration with Auckland Convention Group and Queenstown Convention Bureau facilitated pre-event activities and accommodation arrangements, maximising the delegate experience.

Cultural celebration

The gala dinners held at the Viaduct Events Centre in Auckland and Queenstown Ice Arena were the highlight of the seminar, showcasing Aotearoa New Zealand’s culture and spirit. Encore’s creative approach incorporated lighting, sound, and visual elements to celebrate contemporary Māori culture, leaving a lasting impression on attendees.

The result

Encore’s involvement in the Amway China Leadership Seminar exemplifies the transformative power of business events. By seamlessly blending technological innovation with cultural celebration, Encore created an experience that transcended traditional event boundaries, leaving a lasting impact on attendees and the host communities alike.

The Australian Defence Industry Awards (ADIA) returned 2023 and delivered a stunning night recognising the top businesses and professionals in the defence industry including businesses, academic institutions and associations, Indigenous and female leaders, scientists, technicians and academics.

The ADIA gala awards were produced by Captivate Events in partnership with Encore and held at the National Convention Centre in Canberra on 21 September 2023.


Encore was contracted to deliver an immersive experience comprising end-to-end event services, design, technical solution and production for more than 800 guests – including the Ukrainian Ambassador to Australia, His Excellency, Vasyl Myroshnychenko. Defence Connect wanted to take the annual ADIA gala to the next level and create a ‘WOW’ moment for guests when they enter the room.

The event design needed to incorporate an engaging pre-function area with live band and then WOW guests as they entered the gala hall for the traditional Welcome to Country, MC Welcome, keynote speeches, presentation of over 30 awards and live music entertainment.


To accommodate more guests and provide an impactful experience when they enter the room, our client asked to reconfigure the room 90 degrees (from landscape to portrait). This change of direction came after the initial event design was approved and just a few short weeks prior to the event. This presented the Encore team with several technical challenges to reengineer the 3D design renderings and technical specifications for the rigging, audio, visual and lighting systems. It’s fair to say, our teams rose to the challenge!


Within a matter of hours of receiving the request, our agile team was able to imagineer a new technical solution, one that would bring the customer’s vision to life without compromising the guests’ experience.
The Encore team utilised their advanced expertise and supply of cutting-edge technology to transform the National Convention Centre from a ‘blank canvass’ to an engaging and immersive experience.

Despite the last-minute change to the room configuration, Encore’s quick-thinking team used the change to create an improved audience experience as the audio was directed from the stage, without the need for delay speakers behind the audience members. The other benefit was that the technical solution could be simpler with dual system hangs rather than numerous ones positioned the length of the room to the back.

“We were impressed by how quickly Encore was able to accommodate our request to change the room layout. The general impact of the whole room look was simply amazing! The huge screens coupled with the audio and lighting effects created an incredible atmosphere that marked key moments throughout the night. The event was a huge success and our best one yet.”
Simon Elgie
Event Producer, Captivate
ADIA 2023 - Australian Defence Industry Awards - stage lighting and AV by Encore


Encore’s impressive audio, visual and lighting systems were finely tuned for the space by highly experienced technicians to produce the desired audio and lighting effects. Our team and their skilled reimagining of the technical solution was fundamental in successfully bringing the customer’s vision to life which was to create an immersive experience for guests with the stunning stage a focal point.