Trevor Ferguson was named Chief Operating Officer of Encore in April 2023. He is responsible for driving operational priorities to support the company’s global scale and growth. His customer service orientation and team-first leadership style make him the perfect fit within the Encore culture.

Ferguson is a servant leader with a commitment to leading and motivating our team members to achieve sales and organizational objectives. He excels at developing and growing organizations through enhancing team dynamics and inspirational leadership. He is adept in business and financial acumen, and skilled in strategy development, organizational alignment, program development, and goal-oriented leadership to drive innovative solutions.

Prior to joining Encore, Ferguson served in several capacities for Aramark over nearly 18 years, most recently as President and COO of Aramark’s Collegiate Hospitality business. Prior to that leadership role, he served as Vice President of Growth, Regional Vice President, Associate Vice President, and Director of Strategic Development.

Ferguson earned his bachelor’s degree from Loyola University of Chicago and his MBA from Michigan State University’s Eli Broad Graduate School of Management.

Outside of work, his hobbies include community involvement, playing sports, and quality time with his family.

Charlie Young joined Encore in June 2016 as its Chief Human Resources Officer. He is responsible for all areas of Human Resources, including recruiting, compensation, benefits, payroll, learning, talent, organizational development, and HR operations. 

Young brings a wealth of operational and HR experience to the Encore family. He has more than 20 years of progressive human resources experience, and for the eight years prior to joining Encore, served as CHRO for hhgregg. Prior to hhgregg, he held various operational and leadership roles in his 21 years at Sears, working as a District Manager and Store General Manager before entering the HR discipline as a Senior Labor Relations Manager. He served as Vice President of HR for Sears Retail, and ultimately became the number two HR leader serving in the capacity of Vice President of HR Retail Store Operations and Supply Chain. 

Young was born in Philadelphia and earned his bachelor’s degree in business administration with a specialty in accounting from Gettysburg College. 

Outside the office, he has volunteered time with the Salvation Army, the United Way, and supported a team outing to benefit Feed My Starving Children. In his spare time, he enjoys exercising, traveling, renovating his home, and attending the athletic events of his kids, Charlie and Gracie. A car enthusiast, he also enjoys reading about the latest automotive innovations and has attended the Indianapolis 500 more than 15 times.  

Becky Sheehan joined Encore as Chief Financial Officer in January 2020. Sheehan is responsible for all global financial aspects of Encore. She oversees all aspects of financial operations, including planning, investor relations, accounting and controls, treasury and tax strategy.
Before joining Encore, Sheehan spent the last three years as Chief Financial Officer at Cars.com. Prior to that, she spent 10 years with FTD Companies, Inc., as Executive Vice President and Chief Financial Officer. FTD grew from $400M to $1.2B in her time with the company. She also spent four years with Deloitte & Touche and five years with Arthur Andersen as an Audit Partner.
Sheehan earned her bachelor’s degree in Accounting from Illinois State University and is a Certified Public Accountant. In her personal time, she enjoys spending time with family and friends, particularly in Hilton Head, S.C.

Ben Erwin was named CEO of Encore in August 2020. This leadership role follows him becoming President in October 2018. He is responsible for driving the strategic direction of the Company and overseeing the execution of its business plan.

Erwin was hired as Encore’s Chief Financial Officer in February 2015 and was responsible for global accounting, treasury, financial planning and analysis, tax and product management. He has a proven track record of developing global corporate strategies, leading finance organisations, and building high-performance teams.
Prior to joining Encore, Erwin served as Chief Financial Officer for TestAmerica Laboratories, where he led all accounting, finance, treasury, information technology and legal functions. Prior to 2011, he served as SVP Corporate Development for Cornell Companies, where he managed corporate strategy, financial planning and analysis, public market capital transactions, and investor relations. He has also held various positions at Enron Corporation and Trilogy Software.
Erwin earned his bachelor’s degrees in economics and political science from Wake Forest University. He is an active member of MPI and is a board member for both PCMA and the American Hotel & Lodging Association (AHLA).

Outside of work, he dedicates his energy to charter schools in underserved parts of the United States. He enjoys running, traveling, and following the Boston Red Sox. He lives in Chicago’s North Shore area with his wife and two daughters.