Out leadership team of seasoned hospitality-focuses experts define industry standards around the world.
Ben Erwin was named CEO of Encore in August 2020. This leadership role follows him becoming President in October 2018. He is responsible for driving the strategic direction of the Company and overseeing the execution of its business plan.
Erwin was hired as Encore’s Chief Financial Officer in February 2015 and was responsible for global accounting, treasury, financial planning and analysis, tax and product management. He has a proven track record of developing global corporate strategies, leading finance organisations, and building high-performance teams.
Prior to joining Encore, Erwin served as Chief Financial Officer for TestAmerica Laboratories, where he led all accounting, finance, treasury, information technology and legal functions. Prior to 2011, he served as SVP Corporate Development for Cornell Companies, where he managed corporate strategy, financial planning and analysis, public market capital transactions, and investor relations. He has also held various positions at Enron Corporation and Trilogy Software.
Erwin earned his bachelor’s degrees in economics and political science from Wake Forest University. He is an active member of MPI and is a board member for both PCMA and the American Hotel & Lodging Association (AHLA).
Outside of work, he dedicates his energy to charter schools in underserved parts of the United States. He enjoys running, traveling, and following the Boston Red Sox. He lives in Chicago’s North Shore area with his wife and two daughters.
Becky Sheehan joined Encore as Chief Financial Officer in January 2020. Sheehan is responsible for all global financial aspects of Encore. She oversees all aspects of financial operations, including planning, investor relations, accounting and controls, treasury and tax strategy.
Before joining Encore, Sheehan spent the last three years as Chief Financial Officer at Cars.com. Prior to that, she spent 10 years with FTD Companies, Inc., as Executive Vice President and Chief Financial Officer. FTD grew from $400M to $1.2B in her time with the company. She also spent four years with Deloitte & Touche and five years with Arthur Andersen as an Audit Partner.
Sheehan earned her bachelor’s degree in Accounting from Illinois State University and is a Certified Public Accountant. In her personal time, she enjoys spending time with family and friends, particularly in Hilton Head, S.C.
Cathy Schlosberg was named SVP, Marketing, of Encore in June 2019. She is responsible for global marketing, brand, customer experience, insights, communications and industry relations.
Prior to joining Encore, Schlosberg spent 16 years with Aramark Corporation, most recently serving as VP of Global Insights and Innovation. She also held numerous executive-level marketing positions throughout her time with Aramark. Previously, Schlosberg held marketing leadership positions at Campbell Soup and Kraft General Foods.
Charlie Young joined Encore in June 2016 as its Chief Human Resources Officer. He is responsible for all areas of Human Resources, including recruiting, compensation, benefits, payroll, learning, talent, organizational development, and HR operations.
Young brings a wealth of operational and HR experience to the Encore family. He has more than 20 years of progressive human resources experience, and for the eight years prior to joining Encore, served as CHRO for hhgregg. Prior to hhgregg, he held various operational and leadership roles in his 21 years at Sears, working as a District Manager and Store General Manager before entering the HR discipline as a Senior Labor Relations Manager. He served as Vice President of HR for Sears Retail, and ultimately became the number two HR leader serving in the capacity of Vice President of HR Retail Store Operations and Supply Chain.
Young was born in Philadelphia and earned his bachelor’s degree in business administration with a specialty in accounting from Gettysburg College.
Outside the office, he has volunteered time with the Salvation Army, the United Way, and supported a team outing to benefit Feed My Starving Children. In his spare time, he enjoys exercising, traveling, renovating his home, and attending the athletic events of his kids, Charlie and Gracie. A car enthusiast, he also enjoys reading about the latest automotive innovations and has attended the Indianapolis 500 more than 15 times.
Her focus and expertise has been and continues to be driving services to customers that offer ultimate value and return on their objectives as we continue to support so many leading organizations around the world. Higgins has managed and led multiple successful businesses that offered results-driven event marketing experiences and campaigns across all mediums for many of the world’s most recognizable brands. The focus is to create innovative services and solutions for tech startups and others in hypergrowth state such as Alibaba, Salesforce, Rodan+Fields and Tesla to name just a few.
Whit Markowitz joined Encore in July 2000 (then PSAV) as its Chief Legal Officer. He is responsible for the legal, compliance and risk management departments. His areas of emphasis include corporate governance, commercial transactions, corporate finance, labor and employment law.
Markowitz has worked in the hospitality and audiovisual industries since the mid-1990s, including serving as Assistant General Counsel for KSL Resorts before joining PSAV. Prior to KSL Resorts, he worked in both the public and private sectors where he practiced general corporate law, real estate, and land use planning.
Markowitz earned his bachelor’s degree in business and finance from the University of Southern California and his J.D. from the University of Denver. He is a member of the California and Colorado State Bar Associations.
In his personal time, he is a commercial pilot, avid downhill skier and scuba diver.
With more than 16 years of experience across consulting, investment banking, private equity investing and operational leadership, Dustin Worley serves as Senior Vice President of International for Encore. In this capacity, Worley oversees Encore’s operations in Latin America, Canada, EMEA and ANZPAC.
Worley joined Encore in 2016 to lead the FP&A organization before transitioning into operations to lead the organization’s Center of Excellence Performance Improvement team in October 2017. He has been in his current role since September 2020. Before joining Encore, Worley served as Vice President at Peak Rock Capital, a private equity firm in Austin, Texas.
Prior to Peak Rock, Worley was a consultant with Bain and Company for three years, working across numerous industries out of the firm’s Chicago and Mumbai offices. Before Bain, Worley worked in several professional service and principal investing organizations, including Stephens Inc., American Capital and GTCR.
Worley earned his bachelor’s degree in Economics from Vanderbilt University and his MBA from the University of Chicago Booth School of Business.
Outside the office, he enjoys running, traveling with his family and spending time with his wife, Lindsey; son, Brady; and their dog, Henry.
David Campbell is Encore Canada’s most senior executive responsible for developing strategies, driving growth, maintaining operational excellence and ensuring customer and employee satisfaction.
Campbell has 30 years of experience working in the hospitality industry and in strategic leadership roles, including nearly a decade as the vice president and general manager of a large audiovisual firm.
With Encore since 2015, he sets the company’s short- and long-range goals related to sales, operations, financial performance, quality. Campbell is a candid, entrepreneurial leader, empowering his staff and harnessing their energy to focus on a common goal.
An active advisor for the RIC Centre, Campbell is also a member of the Professional Convention Management Association (PCMA). Creating long-term working relationships is the key to his continued success, which he achieves by providing unparalleled service to each client.
Mike Stengel was named Encore’s Senior Vice President, Strategic Accounts and Venue Relations in September 2020. He leads Encore’s focus on developing relationships with hotel chains, hospitality ownership groups and management companies. This team also concentrates on business development with individual event venues, such as hotels, conference and convention centers, and stadiums.
Stengel joined Swank Audio Visuals in 1995 as Manager of Hotel Services in St. Louis, and served as its Regional Manager, Divisional Manager and Vice President of Operations before the integration of Swank and Encore. He was appointed Senior Vice President at Encore in 2013 and led Encore’s revenue management and process improvement groups, which included enhancement of the brand through the development of the Encore Customer Experience (CX) and Service Excellence (SX) departments.
Beginning in 2015, Stengel led the global Specialty Services group, which is comprised of specialized technical solution departments supported by industry expert groups inside Encore. These include rigging solutions, power distribution, digital services, internet services, creative services and simultaneous interpretation teams. He also began leading Encore’s businesses in Canada, Mexico and South America in 2017. Since 2018, Stengel has also led the venue services team in the Central United States. Throughout his tenure, he has led and participated in the post-acquisition integration efforts of the organization to ensure adoption and development of best practices through the enterprise.
Stengel has served on the Live Events Council Steering Team and has chaired the Membership Committee of InfoComm (now AVIXA). He is currently a member of the Board of Directors of the Association of Management Companies Institute (AMCI).
Stengel earned his bachelor’s degree from the University of Missouri-Columbia School of Journalism with an emphasis in advertising and a minor in business management.
Outside of work, he serves on various local boards, including Marygrove to help with their mission of providing residence, hope and health to children in need. In his free time, Stengel enjoys scuba diving, snow skiing, traveling and attending his kids’ sporting events. He lives in St. Louis with his wife, daughter and son.
Darius leads Encore’s global IT organizations and is responsible for expansion and development of Encore's digital products organizations. He has built teams to tackle the challenges of transitioning from legacy processes and creating new digital products alongside Encore's business leaders and customers. His mission is more than designing and developing world-class digital solutions; it is to transform Encore and its industry.
Darius has extensive experience as a leader and innovator in a number of tech, digital, sales, and consultancy roles. Prior to Encore, Darius was a partner with OneWindow, a sales consultancy focused on improving sales strategy, alignment, application and sales operations where his clients were largely technology firms.
Prior to OneWindow, Darius was senior vice president and managing director of CRM at Tectonic, a leading technology and business services company that acquired Sakonent, a CRM consulting firm where Darius was co-founder and CEO. Sakonent was recognized by industry analysts as a top firm in its field, particularly for work with the latest technology platforms like Salesforce.com. Under his leadership, the firm grew to delivering solutions for commercial and nonprofit clients in Asia, Australia, Europe, and North America.
Prior to Sakonent, Darius was CEO of Safepole, an innovative durable medical equipment firm. In this role, he was responsible for bringing a new patient care device successfully to market. In addition, his background at Cognizant, Hambra Consulting and Inforte has included managing leadership, delivery and sales of strategy and technology consulting business units, and as part of Inforte's executive leadership team, integrating a major acquisition after helping drive a successful IPO.
Darius previously served as Director of Information Systems at Hospitality Resources Incorporated (HRI)/Presentation Services Audiovisual (PSAV), where he was responsible for strategic planning and operations management technology implementations.
Darius is frequently cited as an expert in technology and business strategy and has been published and quoted in various business and trade publications. He is also a frequent speaker at industry and nonprofit conferences and trade shows. Darius holds a bachelor's degree in political science from the University of Illinois.
Nik Rudge joined Encore in November 2018 as Managing Director – International, to lead and further develop Encore’s EMEA based business and to identify new opportunities across the region. He brings with him over 25 years international commercial leadership experience.
Prior to joining Encore, Rudge held a number of senior B2B leadership roles from sales to general management. Specializing in the events and media sector with companies, including UBM and ITE Group plc. He has experience leading international operations across a number of countries and continents, as well as leading international sales groups. Rudge has a proven track record of leading strategic development and mergers and acquisitions, driving operational improvements and delivering strong underlying growth.
Rudge is committed to building highly collaborative, international teams and fosters a customer focused, creative and innovative culture, creating value for both internal and external stakeholders.
Born and raised in the U.K., Rudge has spent the last 12 years living in the Netherlands with his wife and three daughters. Outside of work, he is a keen sports fan who enjoys cycling and tennis, as well as reading about history and watching live music.
Neal Tritton was appointed Encore Mexico’s Managing Director in February 2020. His extensive experience and ability as a leader in various sectors played a key role into his appointment as the ideal executive to lead the company on the right path even in the most unstable moments like the COVID-19 crisis.
Neal has more than 20 years of experience in the media sector. Worked for Editorial Televisa holding various positions including General Manager of Peru, Neal also served as Principal of Kandeo and prior to joining PSAV served as CEO of Robb Report magazine for Mexico.
Neal has a Bachelor´s degree in international relations from the Universidad Iberoamericana and his MBA, from a joint program between the UCLA Anderson School of Management and the Adolfo Ibáñez Santiago de Chile Business School.
As a leader motivated by the strength that all the members of the company demonstrate on a daily basis; Neal praises the name of encore as a strategic guide in Mexico with great vision for expansion in Latin America.
Our people are our greatest asset.
As Managing Director of Encore Event Technologies in the Asia Pacific Region, I am responsible for supporting our team, partners and customers with a focus on driving the business forward, growing our customer base and ensuring we build a global network of support to deliver World Class Service.
I have been with the business since 2000, starting from a technical role across the US and Caribbean, and as Group Operations Director – EMEA, supporting the PSAV Family of Companies across our International portfolio. During my time in the role, I was responsible for bringing together a diverse group of companies into a united brand.
I value our team members above all else and enabling them to elevate their careers. I am proud to work with such a talented group of people across the business who work tirelessly with our partners to deliver outstanding experiences and events.
Scott holds a Master of Business Administration and Management, and a Bachelor of Applied Arts and Science in, Business Management and Entrepreneurship, both earned at Texas A&M University. He joins us from the UK with his lovely wife and two amazing boys.
My role as Chief Financial Officer for Encore Event Technologies sees me responsible for the financial management of the organisation, providing informed insights and guidance on all budgetary decisions affecting the business.
As part of the executive management team I am responsible for planning, implementation, managing and running of all finance activities, including planning, budgeting, forecasting and negotiations.
I work with a close-knit team of passionate professionals. I enjoy supporting them, watching them evolve and grow in their roles to reach their full potential. I encourage each team member to run their own race but remain available to provide guidance and support where necessary.
I have prior experience in the media and entertainment industry, working for television and radio.
Malcolm holds a Bachelor of Business/Commerce from University of NSW and completed an Associate Degree from Chartered Accountants Australia and New Zealand.
As the Director of Strategic Partnerships across the Asia Pacific region, it is my responsibility to focus on growing the number of Venues we work with across the Asia Pacific region ensuring we continue to build our network of valued customers.
Joining the business in 2021, from NewsCorp where I was most recently Commercial Director, Travel; overseeing the success and commercial growth of brands Escape.com.au, Travel & Leisure and news.com.au/travel I have held leadership positions with The Washington Commanders, 7West Media & Network TEN.
With a strong track record of fostering authentic partnerships which drive commercial growth across diverse sectors, I advocate for customer centricity and digital transformation as the strategic levers for delivering business results.
I take great pride in shaping a collaborative culture, one which elevates our team members to achieve their own career aspirations. Our team work tirelessly with our partners to deliver outstanding experiences and events and their success is our success.
Katherine holds a Bachelor of Communication from Sydney University. Her love of the event industry started with her first love of performance theatre, where she completed a Bachelor of Music at The Australian Institute of Music.
As the HR Director of Encore Event Technologies across the Asia Pacific region, I am responsible for all people related initiatives across the group.
HR’s focus is on partnering with our people and our leaders to ensure that we offer a rewarding career journey for our team members that is aligned to achieving our business objectives. Our aim is to provide a workplace that is safe, healthy, and engaging. We develop Encore’s workforce through Recruitment, Training, Performance Development, Succession Planning, Remuneration & Benefits, safety and much more.
My career in HR started in Talent Acquisition both in Recruitment Agencies and internal roles with companies in the media and finance sectors. A passion for people, the ability to guide them on their career journey and the opportunity to influence a business on attracting and retaining a diverse group of people to achieve one goal is what brings me the most satisfaction in my role.
I joined Encore in January 2020, right before the pandemic hit. Starting a role with a world wide pandemic was challenging, but I am proud of how the business navigated and adapted throughout this difficult time. I value working with talented people across the group and strive to partner with them and improve their working experience.
I am currently completing my Master of Business Administration at Macquarie Graduate School of Management
As National Sales Director, my job is to ensure all our clients have an exceptional experience when using our services to coordinate an event.
My main goal is to use creativity to give life to our client’s ideas and turn them into reality. Through collaboration, I strive to break the boundaries, turning every customer’s imagination into a unique experience that delivers beyond their expectations
After 18 years in the company, I have learnt to believe in the power of teamwork. The ideas created by one mind are incomparable to those created by multiple. I aspire to cultivate customer-centric teams of individuals who are constantly in search of what can be improved upon.
My favourite aspect of my role is the opportunity to collaborate with an array of intellectual, creative talents every day. I am dedicated to delivering the world’s best services, and I am a firm believer that this can only be done alongside the world’s best team.
Michael holds a Bachelor of Arts from the University of New South Wales, Sydney.