Out leadership team of seasoned hospitality-focuses experts define industry standards around the world.
Ben Erwin was named CEO of Encore in August 2020. This leadership role follows him becoming President in October 2018. He is responsible for driving the strategic direction of the Company and overseeing the execution of its business plan.
Erwin was hired as Encore’s Chief Financial Officer in February 2015 and was responsible for global accounting, treasury, financial planning and analysis, tax and product management. He has a proven track record of developing global corporate strategies, leading finance organisations, and building high-performance teams.
Prior to joining Encore, Erwin served as Chief Financial Officer for TestAmerica Laboratories, where he led all accounting, finance, treasury, information technology and legal functions. Prior to 2011, he served as SVP Corporate Development for Cornell Companies, where he managed corporate strategy, financial planning and analysis, public market capital transactions, and investor relations. He has also held various positions at Enron Corporation and Trilogy Software.
Erwin earned his bachelor’s degrees in economics and political science from Wake Forest University. He is an active member of MPI and is a board member for both PCMA and the American Hotel & Lodging Association (AHLA).
Outside of work, he dedicates his energy to charter schools in underserved parts of the United States. He enjoys running, traveling, and following the Boston Red Sox. He lives in Chicago’s North Shore area with his wife and two daughters.
Becky Sheehan joined Encore as Chief Financial Officer in January 2020. Sheehan is responsible for all global financial aspects of Encore. She oversees all aspects of financial operations, including planning, investor relations, accounting and controls, treasury and tax strategy.
Before joining Encore, Sheehan spent the last three years as Chief Financial Officer at Cars.com. Prior to that, she spent 10 years with FTD Companies, Inc., as Executive Vice President and Chief Financial Officer. FTD grew from $400M to $1.2B in her time with the company. She also spent four years with Deloitte & Touche and five years with Arthur Andersen as an Audit Partner.
Sheehan earned her bachelor’s degree in Accounting from Illinois State University and is a Certified Public Accountant. In her personal time, she enjoys spending time with family and friends, particularly in Hilton Head, S.C.
Cathy Schlosberg was named SVP, Marketing, of Encore in June 2019. She is responsible for global marketing, brand, customer experience, insights, communications and industry relations.
Prior to joining Encore, Schlosberg spent 16 years with Aramark Corporation, most recently serving as VP of Global Insights and Innovation. She also held numerous executive-level marketing positions throughout her time with Aramark. Previously, Schlosberg held marketing leadership positions at Campbell Soup and Kraft General Foods.
Charlie Young joined Encore in June 2016 as its Chief Human Resources Officer. He is responsible for all areas of Human Resources, including recruiting, compensation, benefits, payroll, learning, talent, organizational development, and HR operations.
Young brings a wealth of operational and HR experience to the Encore family. He has more than 20 years of progressive human resources experience, and for the eight years prior to joining Encore, served as CHRO for hhgregg. Prior to hhgregg, he held various operational and leadership roles in his 21 years at Sears, working as a District Manager and Store General Manager before entering the HR discipline as a Senior Labor Relations Manager. He served as Vice President of HR for Sears Retail, and ultimately became the number two HR leader serving in the capacity of Vice President of HR Retail Store Operations and Supply Chain.
Young was born in Philadelphia and earned his bachelor’s degree in business administration with a specialty in accounting from Gettysburg College.
Outside the office, he has volunteered time with the Salvation Army, the United Way, and supported a team outing to benefit Feed My Starving Children. In his spare time, he enjoys exercising, traveling, renovating his home, and attending the athletic events of his kids, Charlie and Gracie. A car enthusiast, he also enjoys reading about the latest automotive innovations and has attended the Indianapolis 500 more than 15 times.
Her focus and expertise has been and continues to be driving services to customers that offer ultimate value and return on their objectives as we continue to support so many leading organizations around the world. Higgins has managed and led multiple successful businesses that offered results-driven event marketing experiences and campaigns across all mediums for many of the world’s most recognizable brands. The focus is to create innovative services and solutions for tech startups and others in hypergrowth state such as Alibaba, Salesforce, Rodan+Fields and Tesla to name just a few.
Whit Markowitz joined Encore in July 2000 (then PSAV) as its Chief Legal Officer. He is responsible for the legal, compliance and risk management departments. His areas of emphasis include corporate governance, commercial transactions, corporate finance, labor and employment law.
Markowitz has worked in the hospitality and audiovisual industries since the mid-1990s, including serving as Assistant General Counsel for KSL Resorts before joining PSAV. Prior to KSL Resorts, he worked in both the public and private sectors where he practiced general corporate law, real estate, and land use planning.
Markowitz earned his bachelor’s degree in business and finance from the University of Southern California and his J.D. from the University of Denver. He is a member of the California and Colorado State Bar Associations.
In his personal time, he is a commercial pilot, avid downhill skier and scuba diver.
With more than 16 years of experience across consulting, investment banking, private equity investing and operational leadership, Dustin Worley serves as Senior Vice President of International for Encore. In this capacity, Worley oversees Encore’s operations in Latin America, Canada, EMEA and ANZPAC.
Worley joined Encore in 2016 to lead the FP&A organization before transitioning into operations to lead the organization’s Center of Excellence Performance Improvement team in October 2017. He has been in his current role since September 2020. Before joining Encore, Worley served as Vice President at Peak Rock Capital, a private equity firm in Austin, Texas.
Prior to Peak Rock, Worley was a consultant with Bain and Company for three years, working across numerous industries out of the firm’s Chicago and Mumbai offices. Before Bain, Worley worked in several professional service and principal investing organizations, including Stephens Inc., American Capital and GTCR.
Worley earned his bachelor’s degree in Economics from Vanderbilt University and his MBA from the University of Chicago Booth School of Business.
Outside the office, he enjoys running, traveling with his family and spending time with his wife, Lindsey; son, Brady; and their dog, Henry.
David Campbell is Encore Canada’s most senior executive responsible for developing strategies, driving growth, maintaining operational excellence and ensuring customer and employee satisfaction.
Campbell has 30 years of experience working in the hospitality industry and in strategic leadership roles, including nearly a decade as the vice president and general manager of a large audiovisual firm.
With Encore since 2015, he sets the company’s short- and long-range goals related to sales, operations, financial performance, quality. Campbell is a candid, entrepreneurial leader, empowering his staff and harnessing their energy to focus on a common goal.
An active advisor for the RIC Centre, Campbell is also a member of the Professional Convention Management Association (PCMA). Creating long-term working relationships is the key to his continued success, which he achieves by providing unparalleled service to each client.
Mike Stengel was named Encore’s Senior Vice President, Strategic Accounts and Venue Relations in September 2020. He leads Encore’s focus on developing relationships with hotel chains, hospitality ownership groups and management companies. This team also concentrates on business development with individual event venues, such as hotels, conference and convention centers, and stadiums.
Stengel joined Swank Audio Visuals in 1995 as Manager of Hotel Services in St. Louis, and served as its Regional Manager, Divisional Manager and Vice President of Operations before the integration of Swank and Encore. He was appointed Senior Vice President at Encore in 2013 and led Encore’s revenue management and process improvement groups, which included enhancement of the brand through the development of the Encore Customer Experience (CX) and Service Excellence (SX) departments.
Beginning in 2015, Stengel led the global Specialty Services group, which is comprised of specialized technical solution departments supported by industry expert groups inside Encore. These include rigging solutions, power distribution, digital services, internet services, creative services and simultaneous interpretation teams. He also began leading Encore’s businesses in Canada, Mexico and South America in 2017. Since 2018, Stengel has also led the venue services team in the Central United States. Throughout his tenure, he has led and participated in the post-acquisition integration efforts of the organization to ensure adoption and development of best practices through the enterprise.
Stengel has served on the Live Events Council Steering Team and has chaired the Membership Committee of InfoComm (now AVIXA). He is currently a member of the Board of Directors of the Association of Management Companies Institute (AMCI).
Stengel earned his bachelor’s degree from the University of Missouri-Columbia School of Journalism with an emphasis in advertising and a minor in business management.
Outside of work, he serves on various local boards, including Marygrove to help with their mission of providing residence, hope and health to children in need. In his free time, Stengel enjoys scuba diving, snow skiing, traveling and attending his kids’ sporting events. He lives in St. Louis with his wife, daughter and son.
Darius leads Encore’s global IT organizations and is responsible for expansion and development of Encore's digital products organizations. He has built teams to tackle the challenges of transitioning from legacy processes and creating new digital products alongside Encore's business leaders and customers. His mission is more than designing and developing world-class digital solutions; it is to transform Encore and its industry.
Darius has extensive experience as a leader and innovator in a number of tech, digital, sales, and consultancy roles. Prior to Encore, Darius was a partner with OneWindow, a sales consultancy focused on improving sales strategy, alignment, application and sales operations where his clients were largely technology firms.
Prior to OneWindow, Darius was senior vice president and managing director of CRM at Tectonic, a leading technology and business services company that acquired Sakonent, a CRM consulting firm where Darius was co-founder and CEO. Sakonent was recognized by industry analysts as a top firm in its field, particularly for work with the latest technology platforms like Salesforce.com. Under his leadership, the firm grew to delivering solutions for commercial and nonprofit clients in Asia, Australia, Europe, and North America.
Prior to Sakonent, Darius was CEO of Safepole, an innovative durable medical equipment firm. In this role, he was responsible for bringing a new patient care device successfully to market. In addition, his background at Cognizant, Hambra Consulting and Inforte has included managing leadership, delivery and sales of strategy and technology consulting business units, and as part of Inforte's executive leadership team, integrating a major acquisition after helping drive a successful IPO.
Darius previously served as Director of Information Systems at Hospitality Resources Incorporated (HRI)/Presentation Services Audiovisual (PSAV), where he was responsible for strategic planning and operations management technology implementations.
Darius is frequently cited as an expert in technology and business strategy and has been published and quoted in various business and trade publications. He is also a frequent speaker at industry and nonprofit conferences and trade shows. Darius holds a bachelor's degree in political science from the University of Illinois.
Nik Rudge joined Encore in November 2018 as Managing Director – International, to lead and further develop Encore’s EMEA based business and to identify new opportunities across the region. He brings with him over 25 years international commercial leadership experience.
Prior to joining Encore, Rudge held a number of senior B2B leadership roles from sales to general management. Specializing in the events and media sector with companies, including UBM and ITE Group plc. He has experience leading international operations across a number of countries and continents, as well as leading international sales groups. Rudge has a proven track record of leading strategic development and mergers and acquisitions, driving operational improvements and delivering strong underlying growth.
Rudge is committed to building highly collaborative, international teams and fosters a customer focused, creative and innovative culture, creating value for both internal and external stakeholders.
Born and raised in the U.K., Rudge has spent the last 12 years living in the Netherlands with his wife and three daughters. Outside of work, he is a keen sports fan who enjoys cycling and tennis, as well as reading about history and watching live music.
Neal Tritton was appointed Encore Mexico’s Managing Director in February 2020. His extensive experience and ability as a leader in various sectors played a key role into his appointment as the ideal executive to lead the company on the right path even in the most unstable moments like the COVID-19 crisis.
Neal has more than 20 years of experience in the media sector. Worked for Editorial Televisa holding various positions including General Manager of Peru, Neal also served as Principal of Kandeo and prior to joining PSAV served as CEO of Robb Report magazine for Mexico.
Neal has a Bachelor´s degree in international relations from the Universidad Iberoamericana and his MBA, from a joint program between the UCLA Anderson School of Management and the Adolfo Ibáñez Santiago de Chile Business School.
As a leader motivated by the strength that all the members of the company demonstrate on a daily basis; Neal praises the name of encore as a strategic guide in Mexico with great vision for expansion in Latin America.
Our people are our greatest asset.
As Managing Director of Encore Event Technologies in the Asia Pacific Region, I am responsible for supporting our team, partners and customers with a focus on driving the business forward, growing our customer base and ensuring we build a global network of support to deliver World Class Service.
I have been with the business since 2000, starting from a technical role across the US and Caribbean, and as Group Operations Director – EMEA, supporting the PSAV Family of Companies across our International portfolio. During my time in the role, I was responsible for bringing together a diverse group of companies into a united brand.
I value our team members above all else and enabling them to elevate their careers. I am proud to work with such a talented group of people across the business who work tirelessly with our partners to deliver outstanding experiences and events.
Scott holds a Master of Business Administration and Management, and a Bachelor of Applied Arts and Science in, Business Management and Entrepreneurship, both earned at Texas A&M University. He joins us from the UK with his lovely wife and two amazing boys.
My role as Chief Financial Officer for Encore Event Technologies sees me responsible for the financial management of the organisation, providing informed insights and guidance on all budgetary decisions affecting the business.
As part of the executive management team I am responsible for planning, implementation, managing and running of all finance activities, including planning, budgeting, forecasting and negotiations.
I work with a close-knit team of passionate professionals. I enjoy supporting them, watching them evolve and grow in their roles to reach their full potential. I encourage each team member to run their own race but remain available to provide guidance and support where necessary.
I have prior experience in the media and entertainment industry, working for television and radio.
Malcolm holds a Bachelor of Business/Commerce from University of NSW and completed an Associate Degree from Chartered Accountants Australia and New Zealand.
Stephen joins the Encore APAC team heading the IT Deparment including IT Helpdesk, services, systems, infrastructure and projects.
As Director Information Technology Stephen is responsible for the management, implementation, and usability of information and computer technologies to support the business. Stephen also works with Encore’s executive team to develop a strategic vision for the enterprise and drive the business’ current and future technology objectives.
Stephen has previously held positions as Head Technical Services (APAC), PMY working with SuperCars and the Australian Turf Club here in Sydney, Managing Director of Lakekist Consultancy delivering technology solutions to some of the worlds largest Hospitality, Sports and Entertainment organisations and Director Building Services (ELV) overseeing all technology for the $4.5billion Wynn Palace development in Macau, China.
Stephen holds a Bachelor of Engineering (Microelectronic Engineering), Electrical Fitter (Instrumentation) Trade as well as a Certificate IV Risk Management, Certificate IV Electrical Studies, Certificate IV Process Instrumentation, Prince 2, CMMI, PMBOK and BISCI, and is currently working on a Masters of Business Administration.
As Director of Technology APAC, I oversee Encore’s technical solutions, equipment, and innovations to ensure we are leaders in our industry and meet our client’s needs at every step of their event journey.
I am responsible for the discovery, development, procurement and installation of technology and equipment. In doing so, I work closely with our global suppliers, local venue partners and valued clients to deliver leading solutions for in-person, hybrid and virtual events.
I joined Encore in 1998 as a trainee Technician, progressing through technical and production roles which has given me vast experience across the business and industry itself.
What drives me? Our teams inspire me every day. Combining their passion for excellence and the latest technology, with the goal of maximising the event experience for attendees. It’s incredible to see what our teams are capable of.
With 20+ years in the industry, I continue to be inspired and motivated by the outstanding events we deliver for our clients, utilising the latest innovations in technology and our production expertise to create memorable events that engage and amaze audiences.
Daniel holds an Advanced Diploma in Live Production, Theatre and Events, an Advanced Rigging Licence and certified in Hybrid+ Virtual Events.
As General Manager of NSW & ACT, I’m responsible for leading the Encore offices to achieve strategic objectives and operational excellence throughout these two important States. Day-to-day, I oversee our operations to ensure business plans are successfully implemented, objectives are achieved and there is consistency across our business units.
Prior to becoming Encore, I was in the same role at Staging Connections. I’ve also held positions in sales and venues.
My experience, in numerous roles, enables me to anticipate the obstacles that may be faced and ensure effective, informed decision-making.
People are at the core of our business and I endeavour to foster a culture that is collaborative, inclusive and fun.
Nicole has worked with Encore (formerly Staging Connections) for 16 years. She holds a Bachelor of Hospitality Management – University of Western Sydney, and a Diploma in Management – Management Consultancy International.
I’ve been the Marketing Director for Asia Pacific for over five years, managing all aspects of marketing for the business, based in the Sydney head office.
My work includes all aspects of marketing, including campaigns, sales collateral, promotions of our new products and services, public relations, communications and brand management. I also manage our talented staff responsible for digital and design, and support our executives in developing proposals for new venue partnerships and major events. I also manage our external agencies for communications, advertising, photography and video production.
No two days are ever the same in my role – which is why I love it! I take a collaborative approach to managing my team. I believe there is no job that one person can do better than a team working together to achieve a positive outcome.
I love the energy of the events industry, creating amazing experiences for our clients and guests, and always being at the forefront of trends and technologies that make live events increasingly engaging.
A couple of my favourite events to date include an Amway VIP incentive event at the Cutaway at Barangaroo featuring amazing projections bringing the rugged sandstone walls to life; and our award-winning event with Asian Paints with live gesture control.
Adele has over 20 years’ experience in marketing, branding and communications. She holds a Bachelor of Psychology and Sociology from Leeds Metropolitan University.
As Regional General Manager for South West Australia, I lead the teams across Victoria, Tasmania, South Australia, Western Australia and the Northern Territory, I lead each team as they work to achieve the sales and operational objectives that have been set.
Through our work, I have become determined to help companies communicate their corporate message in an exciting and interesting way. Our recent work with the AWD Alliance on the launch of the third Air Warfare Destroyer, HMAS Sydney, on behalf of the Royal Australian Navy and the Australian government, demonstrated our passion for executing major events while maintaining both high attention to detail and attentive customer service.
After nearly 30 years in the industry, I have worked across many roles from general technician to production manager to team leader. I am a fierce advocate for my staff, always looking for ways to define and accomplish business objectives together. Through my diverse experiences, I have learned that an effective team of people lies at the core of any successful organisation
Receiving instant feedback about our work and being able to see the benefit of what we do first-hand is incredibly rewarding. The opportunity to celebrate and share these successes alongside such a brilliant team is truly what keeps me motivated the most.
Brien holds a Bachelor of Arts, majoring in English with minors in Technical Theatre and Communications from Murdoch University.
As Area Director of the Australian Capital Territory region, I work to build a skilled team who drive quality delivery and event outcomes which exceed our client’s expectations.
In my 20 years working with Encore, I have held numerous roles as AESM, ESM, Account Manager, Sales Manager and Event Director and previous to joining Encore as a Studio Technician, AV Technician and Event Organiser.
This diverse experience enables me to understand every aspect of event delivery and has taught me how imperative teamwork is when it comes to achieving our clients’ end objectives.
As a leader, I believe that effective communication at all levels is crucial, from understanding our clients’ brief and event design right through to the production of the completed event.
The favourite aspect of my role has always been collaborating with the team to create unrivalled experiences for our clients and their audiences. When we are all actively involved in the project at hand, there is no limit to what we can create.
My role as General Manager of Queensland, New Zealand and Fiji sees me responsible for the day-to-day delivery of our events across these regions.
My role is to support and enable our venue-based sales and delivery teams to perform at their best, delivering everything from a production-heavy gala awards night to the daily, small meeting setups; it’s our people that make each of our events great.
My background in marketing and tourism has taught me the importance of placing our customer at the centre of all management decisions, and the strength of an engaged and motivated team.
I joined the team in 2017 and have found inspiration in the global network of great people and exciting, creative ideas that Encore encourages.
My favourite aspect of events is the AV – I believe this can be the difference between a good event and a sensational one!
Tim holds a Bachelor of Tourism from the University of Otago.
As National Sales Director, my job is to ensure all our clients have an exceptional experience when using our services to coordinate an event.
My main goal is to use creativity to give life to our client’s ideas and turn them into reality. Through collaboration, I strive to break the boundaries, turning every customer’s imagination into a unique experience that delivers beyond their expectations
After 18 years in the company, I have learnt to believe in the power of teamwork. The ideas created by one mind are incomparable to those created by multiple. I aspire to cultivate customer-centric teams of individuals who are constantly in search of what can be improved upon.
My favourite aspect of my role is the opportunity to collaborate with an array of intellectual, creative talents every day. I am dedicated to delivering the world’s best services, and I am a firm believer that this can only be done alongside the world’s best team.
Michael holds a Bachelor of Arts from the University of New South Wales, Sydney.
As Area Director of the Encore operations in Fiji, I lead a team of brilliant minds in exceeding our client’s expectations in every event we are a part of. I am the main point of contact for any high-end production elements that are required for our potential clients executing events in Fiji.
In my role, no two days are ever the same. One day, I might be sending proposals to a client while the next day, I am delivering equipment to an outdoor beach event. I am extremely motivated by the dynamic and challenging nature of my job as it enables me to grow, making every day better than the last.
I believe in implementing an inclusive, collaborative approach to the way we run operations in Fiji. We have a small office and a very close-knit team, so I want to make sure everyone feels welcome voicing their opinion on how we can improve and progress.
Working alongside my team to bring a client’s vision to life and delight attendees keeps me inspired every day. I take great pride in leading such an incredible group of people ad being a part of the Encore family.