Global Leadership

Out leadership team of seasoned hospitality-focuses experts define industry standards around the world.

Ben Erwin

President and CEO

Ben Erwin was named CEO of Encore in August 2020. This leadership role follows him becoming President in October 2018. He is responsible for driving the strategic direction of the Company and overseeing the execution of its business plan.

Erwin was hired as Encore’s Chief Financial Officer in February 2015 and was responsible for global accounting, treasury, financial planning and analysis, tax and product management. He has a proven track record of developing global corporate strategies, leading finance organisations, and building high-performance teams.
Prior to joining Encore, Erwin served as Chief Financial Officer for TestAmerica Laboratories, where he led all accounting, finance, treasury, information technology and legal functions. Prior to 2011, he served as SVP Corporate Development for Cornell Companies, where he managed corporate strategy, financial planning and analysis, public market capital transactions, and investor relations. He has also held various positions at Enron Corporation and Trilogy Software.
Erwin earned his bachelor’s degrees in economics and political science from Wake Forest University. He is an active member of MPI and is a board member for both PCMA and the American Hotel & Lodging Association (AHLA).

Outside of work, he dedicates his energy to charter schools in underserved parts of the United States. He enjoys running, traveling, and following the Boston Red Sox. He lives in Chicago’s North Shore area with his wife and two daughters.

Becky Sheehan

Chief Financial Officer

Becky Sheehan joined Encore as Chief Financial Officer in January 2020. Sheehan is responsible for all global financial aspects of Encore. She oversees all aspects of financial operations, including planning, investor relations, accounting and controls, treasury and tax strategy.
Before joining Encore, Sheehan spent the last three years as Chief Financial Officer at Prior to that, she spent 10 years with FTD Companies, Inc., as Executive Vice President and Chief Financial Officer. FTD grew from $400M to $1.2B in her time with the company. She also spent four years with Deloitte & Touche and five years with Arthur Andersen as an Audit Partner.
Sheehan earned her bachelor’s degree in Accounting from Illinois State University and is a Certified Public Accountant. In her personal time, she enjoys spending time with family and friends, particularly in Hilton Head, S.C.

Charlie Young Encore

Charlie Young

Chief Human Resources Officer

Charlie Young joined Encore in June 2016 as its Chief Human Resources Officer. He is responsible for all areas of Human Resources, including recruiting, compensation, benefitspayroll, learning, talent, organizational development, and HR operations. 

Young brings a wealth of operational and HR experience to the Encore family. He has more than 20 years of progressive human resources experience, and for the eight years prior to joining Encore, served as CHRO for hhgregg. Prior to hhgregg, he held various operational and leadership roles in his 21 years at Sears, working as a District Manager and Store General Manager before entering the HR discipline as a Senior Labor Relations Manager. He served as Vice President of HR for Sears Retail, and ultimately became the number two HR leader serving in the capacity of Vice President of HR Retail Store Operations and Supply Chain. 

Young was born in Philadelphia and earned his bachelor’s degree in business administration with a specialty in accounting from Gettysburg College. 

Outside the office, he has volunteered time with the Salvation Army, the United Way, and supported a team outing to benefit Feed My Starving Children. In his spare time, he enjoys exercising, travelingrenovating his home, and attending the athletic events of his kids, Charlie and GracieA car enthusiast, he also enjoys reading about the latest automotive innovations and has attended the Indianapolis 500 more than 15 times.  

Dustin Worley

Senior Vice President of International

With more than 16 years of experience across consulting, investment banking, private equity investing and operational leadership, Dustin Worley serves as Senior Vice President of International for Encore. In this capacity, Worley oversees Encore’s operations in Latin America, Canada, EMEA and ANZPAC.

Worley joined Encore in 2016 to lead the FP&A organization before transitioning into operations to lead the organization’s Center of Excellence Performance Improvement team in October 2017. He has been in his current role since September 2020. Before joining Encore, Worley served as Vice President at Peak Rock Capital, a private equity firm in Austin, Texas.

Prior to Peak Rock, Worley was a consultant with Bain and Company for three years, working across numerous industries out of the firm’s Chicago and Mumbai offices. Before Bain, Worley worked in several professional service and principal investing organizations, including Stephens Inc., American Capital and GTCR.
Worley earned his bachelor’s degree in Economics from Vanderbilt University and his MBA from the University of Chicago Booth School of Business.
Outside the office, he enjoys running, traveling with his family and spending time with his wife, Lindsey; son, Brady; and their dog, Henry.

Regional Leadership

Our people are our greatest asset.

Scott Nodsle

Managing Director, APAC

As Managing Director of Encore Event Technologies in the Asia Pacific Region, I am responsible for supporting our team, partners and customers with a focus on driving the business forward, growing our customer base and ensuring we build a global network of support to deliver World Class Service.

I have been with the business since 2000, starting from a technical role across the US and Caribbean, and as Group Operations Director – EMEA, supporting the PSAV Family of Companies across our International portfolio. During my time in the role, I was responsible for bringing together a diverse group of companies into a united brand.

I value our team members above all else and enabling them to elevate their careers. I am proud to work with such a talented group of people across the business who work tirelessly with our partners to deliver outstanding experiences and events.

Scott holds a Master of Business Administration and Management, and a Bachelor of Applied Arts and Science in, Business Management and Entrepreneurship, both earned at Texas A&M University. He joins us from the UK with his lovely wife and two amazing boys.

Malcolm Craig

Chief Financial Officer, APAC

My role as Chief Financial Officer for Encore Event Technologies APAC sees me responsible for the financial management of the organisation, providing informed insights and guidance on all budgetary decisions affecting the business.

As part of the executive management team I am responsible for planning, implementation, managing and running of all finance activities, including planning, budgeting, forecasting and negotiations.

I work with a close-knit team of passionate professionals. I enjoy supporting them, watching them evolve and grow in their roles to reach their full potential. I encourage each team member to run their own race but remain available to provide guidance and support where necessary.

I have prior experience in the media and entertainment industry, working for television and radio.

Malcolm holds a Bachelor of Business/Commerce from University of NSW and completed an Associate Degree from Chartered Accountants Australia and New Zealand.

Katherine Pfahl

Director of Strategic Partnerships – APAC

As the Director of Strategic Partnerships across the Asia Pacific region, it is my responsibility to focus on growing the number of Venues we work with across the Asia Pacific region ensuring we continue to build our network of valued customers.
Joining the business in 2021, from NewsCorp where I was most recently Commercial Director, Travel; overseeing the success and commercial growth of brands, Travel & Leisure and I have held leadership positions with The Washington Commanders, 7West Media & Network TEN.
With a strong track record of fostering authentic partnerships which drive commercial growth across diverse sectors, I advocate for customer centricity and digital transformation as the strategic levers for delivering business results.
I take great pride in shaping a collaborative culture, one which elevates our team members to achieve their own career aspirations. Our team work tirelessly with our partners to deliver outstanding experiences and events and their success is our success.
Katherine holds a Bachelor of Communication from Sydney University. Her love of the event industry started with her first love of performance theatre, where she completed a Bachelor of Music at The Australian Institute of Music.

Jennifer Purcell

Director of Human Resources - APAC

As the HR Director of Encore Event Technologies across the Asia Pacific region, I am responsible for all people related initiatives across the group.

HR’s focus is on partnering with our people and our leaders to ensure that we offer a rewarding career journey for our team members that is aligned to achieving our business objectives. Our aim is to provide a workplace that is safe, healthy, and engaging. We develop Encore’s workforce through Recruitment, Training, Performance Development, Succession Planning, Remuneration & Benefits, safety and much more.

My career in HR started in Talent Acquisition both in Recruitment Agencies and internal roles with companies in the media and finance sectors. A passion for people, the ability to guide them on their career journey and the opportunity to influence a business on attracting and retaining a diverse group of people to achieve one goal is what brings me the most satisfaction in my role.

I joined Encore in January 2020, right before the pandemic hit. Starting a role with a world wide pandemic was challenging, but I am proud of how the business navigated and adapted throughout this difficult time. I value working with talented people across the group and strive to partner with them and improve their working experience.

I am currently completing my Master of Business Administration at Macquarie Graduate School of Management


Michael Magafa

Commercial Director

As Commercial Director, my job is to ensure all our clients have an exceptional experience when using our services to coordinate an event.

My main goal is to use creativity to give life to our client’s ideas and turn them into reality. Through collaboration, I strive to break the boundaries, turning every customer’s imagination into a unique experience that delivers beyond their expectations.

After 18 years in the company, I have learnt to believe in the power of teamwork. The ideas created by one mind are incomparable to those created by multiple. I aspire to cultivate customer-centric teams of individuals who are constantly in search of what can be improved upon.

My favourite aspect of my role is the opportunity to collaborate with an array of intellectual, creative talents every day. I am dedicated to delivering the world’s best services, and I am a firm believer that this can only be done alongside the world’s best team.

Michael holds a Bachelor of Arts from the University of New South Wales, Sydney.