Amp up your events career with a global production powerhouse.
Encore are a global event technologies company that specialises in virtual, in-person and hybrid events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. Key to that success is finding the right person to join our team as Operations Coordinator
The Opportunity: Operations Coordinator
Reporting directly to the Operations Manager, the Operations Coordinator role involves the supervision of Rental Inventory. This includes the efficient running of the department, with primary focus on inventory management, general administrative duties and ensuring that systems and paperwork relating to the department are processed correctly and efficiently. This role is a central point of communications between the Sales Department, Hotel Departments and the Warehouse.
The position involves facilitating the smooth operation of the Base Operations Team assisting in all areas of the Base Operations. This position is also responsible for the effective communication flow between venues and base for all Operational considerations.
Core Responsibilities
- Maintain awareness of department cost parameters and control operating costs.
- Ensure labour costings for base crew and warehouse are maintained within budgeted parameters and take corrective action as required.
- Generate transfers for base from venues and check transfers to ensure equipment availability in conjunction with Equipment Controller
- Liaise with Operations to rectify late equipment shortages in conjunction with the Equipment Controller
- In conjunction with the Equipment Controller source and negotiate best price practices with all X-Hire suppliers
- Co-ordinate the collation and purchasing of consumables in conjunction with the Equipment Controller
- Assist and trouble shoot crew rostering and allocations as required with Crew Controller
- Maintain effective communication flow between Venue Operations Coordinators and Base Operations Team
- Follow up on equipment damage or lost equipment with the relevant departments
- Assess and give input on the purchase of new equipment
- Become proficient in other operational areas of the day to day running of the department
- Provide support to other members of the Operations Team as required
- Help facilitate the smooth integration of new IT systems to the local operation
- Oversee Occupational Health and Safety audits in all areas of the business
- Mentor, train and liaise with Venue Operations Coordinators on a regular basis
- Undertake regular venue audits to ensure Venue KPI’s are being achieved
- Assist with venue purchasing and equipment allocation
- Attend regular operational/crew meetings with venue personnel
- Ensure the maintenance and cleanliness of all storage areas and equipment within the business
- Assume responsibility for Day Control duties from 16:30 until 18:00 daily from Monday to Friday
- As required cover Day Control, Crew Control and Equipment Control daily tasks due to absenteeism
- Lead crew when required on an ad-hoc basis
- Seek out opportunities for operational improvements
- Motivate the team to achieve their objectives
What we're looking for in an Operations Coordinator
The successful candidate will be a customer focused individual who demonstrates a high level of understanding the clients needs and being able to recommend solutions. If you’re passionate about events and looking for career progression in the Audio Visual and Events industry, then we want to hear from you!
- Previous experience in meetings and events is essential.
- Excellent planning, organisational, time management & project management skills.
- Strong business acumen and financial Management skills.
- Customer centric and ability to build strong and long-lasting customer relationship. Previous experience in serving high end client is highly regarded.
- Strong communication skills (verbal and written), negotiation and influencing skills.
- Ability to manage multiple and competing deadlines.
- Experience in the hospitality or luxury sector.
- Qualification in Hospitality or Events is highly regarded.
- First class customer service skills
- Team player.
- Working rights in the country where the role is based.
What we can offer you and why you'll love the Encore team
- No day is the same but every day is rewarding! We work in the exciting world of events. Every event presents its own set of unique thrills and challenges, charging our teams to be creative yet pragmatic every day.
- We turn ordinary events into extraordinary experiences: It’s our passion for creating unforgettable experiences
- We cultivate great culture! At Encore Event Technologies we grow teams that are seriously fun.
- You will be an integral part to the business and as such, will be in a position to showcase your passion for our events.
- Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:
- “Great Place To Work” certification, ensuring a supportive and engaging work environment
- Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
- Wellness initiatives to prioritise your physical and mental well-being
- Ample opportunities for career progression and professional growth
- Commitment to sustainability initiatives, contributing to a greener future
- Salary packaging options
If you’re an events person ready to join a dynamic events company, then apply for a role send your CV and a cover letter to recruitment@encore-anzpac.com
Certified as a Great Place to Work®
Encore has been officially certified as a Great Place To Work® in Australia, Austria, Canada, Mexico, New Zealand, UAE and the U.S. Great Place to Work are the global authority on workplace culture and Certification recognises employers who create an outstanding employee experience.
We surveyed all of our team members across the globe about their experience working at Encore followed by a short questionnaire about our workforce. Both our team members’ feedback and workforce questionnaire were independently analysed to determine our score which provides job seekers with a true insight into our great company culture direct from those who create it.
If you’re an events person ready to join a dynamic events company, then send apply now below or send your CV and a cover letter to recruitment@encore-anzpac.com
APPLY TODAY AND TAKE YOUR CAREER TO THE NEXT STAGE
Our mantra is to turn every event into an extraordinary experience. If you believe you can help us do just that, apply today.