Amp up your events career with a global production powerhouse.

Encore are a global event technologies company that specialises in virtual, in-person and hybrid events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. Key to that success is finding the right person to join our venue team as Duty Manger

The Opportunity: Duty Manager

We’re on the lookout for an Duty Manager join our operations team. Reporting to the Venue Services Manager, the Duty Manager is responsible for supporting the VSM in the day-to-day operational duties that events runs smoothly from an operational perspective within the revenue.

Core Responsibilities

  • A comprehensive understanding of all technical areas and a high level of practical experience.
  • Exercises a professional manner in liaising with a wide range of specialist sub-contractors
  • Demonstrated knowledge of all aspects of event production
  • Sound working knowledge of theatrical devices and good eye for detail
  • Demonstrates superior fault finding capabilities and considers technical redundancy in show specifications.
  • Ensures the security of equipment and cables
  • Assists in the installation, operation and pack down of equipment in a safe manner as required
  • Notifies the Client Operations Supervisor or day operations of any difficulties related to venues/job
  • Assist the Client Operations Team to ensure the efficient running of event staging services within the venue
  • Ensure the smooth and efficient running of the audiovisual department activities
  • Check rooms including set up of audio visual equipment prior to function commencement
  • Co-ordinate with venue set-up and breakdown staff so as to provide smooth interaction between venue tasks and Encore
  • Liaise with the Client Operations Team to ensure clear communication regarding events in the venue
  • Inform the appropriate people of any areas of concern so that problems with equipment, crew, venue staff or clients can be rectified expediently
  • Assist where needed, the rostering/sourcing of crew to complete daily tasks
  • Assist crew with the responsibility for the maintenance and storage of all equipment
  • Log all damage to Encore and/or venue property and take appropriate action to mitigate loss
  • Responsible for the appearance and operational performance of staff
  • Understand and adhere to the Client Venue Policies and Procedures and ensure Encore crew at the Host Venue follow these
  • Where necessary, make changes and additions to jobs quoted to ensure the correct equipment is on the order and available.
  • Assist in stock control and monitor the integrity of equipment for the venue
  • Attend operational meetings with venue personnel
  • Ensure the maintenance and cleanliness of all storage areas and equipment within the venue

What we're looking for in a Duty Manager

The successful candidate will be a customer focused individual who demonstrates a high level of understanding the clients needs and being able to recommend solutions. If you’re passionate about events and looking for career progression in the Audio Visual and Events industry, then we want to hear from you!

  • Proven track record of managing a team of people
  • Proven management or supervisory experience
  • Experience in the Hospitality or Events industry highly desirable
  • Must have demonstrated a minimum 2 years experience as crew
  • Experience with and a sound working knowledge of, rigging truss frameworks, projectors, lighting, screens and mechanical winches; hydraulic platforms and lifters; pulley reveal systems; electrical junction boxes and power distribution
  • Must be able to earn the respect and confidence of the crew, something which is not possible without a portfolio of successful past events
  • Must have some experience in all aspects of events from the hotel banquets policy to the freight company operation
  • High level computer skills
  • Excellent oral and written communication skills
  • Highly developed customer service skills
  • Time management skills; the ability to manage multiple and competing deadlines
  • Ability to maintain composure under pressure
  • Demonstrated effective decision making skills
  • Maturity to deal with people at all levels of the organisation
  • Sound negotiation skills
  • Strong analytical and problem solving skills
  • People management/leadership skills
  • High level of accuracy and attention to detail
  • Maintain confidentiality at all times
  • Punctual
  • Elevated Work Platform licence
  • Current Drivers licence
  • Medium Rigid (MR)Truck licence (desirable)
  • Manual Handling Training

What we can offer you and why you'll love the Encore team

  • No day is the same but every day is rewarding! We work in the exciting world of events. Every event presents its own set of unique thrills and challenges, charging our teams to be creative yet pragmatic every day.
  • We turn ordinary events into extraordinary experiences: It’s our passion for creating unforgettable experiences
  • We cultivate great culture! At Encore Event Technologies we grow teams that are seriously fun.
  • You will be an integral part to the business and as such, will be in a position to showcase your passion for our events.
  • Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:
  • “Great Place To Work” certification, ensuring a supportive and engaging work environment
  • Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
  • Wellness initiatives to prioritise your physical and mental well-being
  • Ample opportunities for career progression and professional growth
  • Commitment to sustainability initiatives, contributing to a greener future
  • Salary packaging options

If you’re an events person ready to join a dynamic events company, then apply for a role send your CV and a cover letter to

Certified as a Great Place to Work®

Encore has been officially certified as a Great Place To Work® in Australia, Austria, Canada, Mexico, New Zealand, UAE and the U.S. Great Place to Work are the global authority on workplace culture and Certification recognises employers who create an outstanding employee experience.

We surveyed all of our team members across the globe about their experience working at Encore followed by a short questionnaire about our workforce. Both our team members’ feedback and workforce questionnaire were independently analysed to determine our score which provides job seekers with a true insight into our great company culture direct from those who create it.

Encore Great Place to Work 7 countries_23-24

Current Opportunities for Duty Manager

None available at this time.
Please register your interest for future roles

Related Job Roles / Opportunities

If you’re an events person ready to join a dynamic events company, then send apply now below or send your CV and a cover letter to

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Our mantra is to turn every event into an extraordinary experience. If you believe you can help us do just that, apply today.